At Global AquaLife, we strive to ensure that your orders are processed and delivered efficiently. Please review our shipping policy to understand our procedures and guidelines.
1. Shipping Coverage
- We currently ship only within India.
- Shipping is not available to restricted areas where live fish transportation is prohibited.
2. Order Processing & Dispatch
- Orders are processed within [X] business days from the date of purchase.
- Once the order is processed, it will be dispatched, and customers will receive a tracking number.
3. Delivery Timeline
- Standard delivery: 3 to 5 business days, depending on the location.
- Unforeseen circumstances such as weather conditions, courier delays, or regulatory issues may affect delivery times.
4. Shipping Charges
- Shipping charges vary based on the order size, weight, and delivery location.
- The applicable shipping fee will be displayed at checkout before order confirmation.
5. Live Fish & Product Handling
- Live fish and aquatic products are packed carefully to ensure their safety during transit.
- Customers must be available to receive the package upon delivery to prevent exposure to extreme conditions.
6. Order Tracking
- Customers can track their orders using the tracking number provided via email/SMS after dispatch.
- For any tracking issues, customers can contact our support team.
7. Delivery Issues
- If a package is delayed or lost, customers should contact us at globalaqualife@gmail.com within 24 hours of the expected delivery date.
- If an incorrect address is provided, re-shipping fees may apply.
8. Contact Us
For any shipping-related queries, please reach out to us:
📍 Address: Begur Rd, Vishwapriya Nagar, Begur, Bengaluru, Karnataka 560068
📞 Phone: +91 88679 99851
✉ Email: globalaqualife@gmail.com
